Refund Policy

We have absolute confidence in the quality of our products and are committed to ensuring that you have the best possible experience with Game of Bricks.

If, for any reason, you are not completely satisfied with your purchase, please review our policy below.

Order Cancellations

You may request to cancel your order within 15 minutes of placing it.

This cancellation window exists because our fulfilment process begins immediately after an order is placed. We have two separate teams working simultaneously to ensure fast order processing:

  • Our Customer Support Team responds to customer enquiries and cancellation requests.

  • Our Fulfilment Team immediately begins preparing and packing orders for shipment.

Because these teams work independently, your order may already have been processed for dispatch before our Customer Support Team has the opportunity to review your cancellation request.

Please note that tracking information may be uploaded later, but this does not necessarily mean that your order has not already entered the fulfilment process.

During weekends and holidays, this process may be even faster. While our Customer Support Team may operate with reduced availability outside normal business hours, our Fulfilment Team continues processing orders to ensure the fastest possible dispatch. As a result, cancellation requests submitted during these periods may not be possible, even when submitted shortly after the order was placed.

Once an order has been processed or dispatched, we are unfortunately unable to cancel it or change the shipping address.

Subscriptions, such as the Game of Bricks Membership, may be cancelled at any time to prevent future renewals. However, payments already processed for the current billing period are non-refundable. Shipping Insurance and Extended Warranty are also non-refundable.

30-Day Money-Back Guarantee

Returns must be requested within 30 days of receiving your order. Please note that customers are responsible for arranging and paying all return shipping costs. Game of Bricks does not provide prepaid return labels, and return shipping costs are not reimbursed unless otherwise required by applicable consumer law. To qualify for our 30-Day Money-Back Guarantee, please follow the instructions below.

1. Return Request

Please contact us at orders@gameofbricks.eu and include:

  • Your first and last name

  • Your order number

  • The item or items you wish to return

  • The reason for the return

  • A clear photo of the product

If the product is not working as expected, please provide evidence of the issue. For remote-control or sound-related issues, a video is required so that our technical team can properly diagnose the problem.

2. Condition of Returned Items

Returned items must be sent back in their original packaging with all original contents included.

3. Return Shipping

Unless otherwise required by applicable consumer law, the customer is responsible for arranging and paying the cost of returning the item.

Game of Bricks does not provide free returns or prepaid return labels. Return shipping costs, customs charges, import fees, and any other expenses associated with the return are not reimbursed.

We strongly recommend using a tracked shipping service and keeping your proof of postage until your refund has been completed.

4. Non-Returnable Situations

Returns or refunds are not available when:

  • You simply changed your mind, except where mandatory withdrawal rights under applicable law apply;

  • The light kit has been intentionally damaged, modified, or misused;

  • The product has been used beyond what is reasonably necessary to inspect it;

  • The returned parcel is incomplete or does not include the original contents;

  • The return request is submitted more than 30 days after the order was received.

5. Incorrect Shipping Address

Please ensure that your shipping address is correct before placing your order.

If an incorrect address is provided:

  • We cannot issue a refund for an order delivered to the incorrect address.

  • If the parcel has not yet been delivered, we may be able to resend it to another address. Additional shipping charges may apply.

  • If the parcel is marked as delivered to the address provided during checkout, we cannot issue a refund. However, we may offer a discount on a replacement order at our discretion.

Replacement Shipments

If we send a replacement order under our warranty or customer support policy, the original order remains covered by our 2-Year Free Light Kit Support.

Orders that have already been replaced are generally not eligible for an additional refund unless required by applicable consumer protection law.

Return Address

Return addresses vary depending on your location.

Please contact orders@gameofbricks.eu before returning your parcel, and we will provide you with the correct return address.

Do not return an item without first contacting us. Parcels sent to an incorrect or unauthorised address may not be accepted or processed.

The customer is responsible for paying the cost of shipping the parcel to the return address provided by our Customer Support Team.

Refund Processing

Once your returned parcel arrives at our warehouse and passes inspection, we will process your refund.

A refund confirmation will be sent by email.

Refunds usually appear in your original payment method within 3–5 business days, depending on your bank or payment provider.

Original shipping charges and return shipping costs are not refundable unless otherwise required by applicable consumer law.

If you have not heard from us within 10 business days after your parcel has been delivered to our return address, please contact us with your proof of postage so that we can investigate.