Order tracking

Your parcel, in real time.

Your light kit is packed with care and ships free worldwide, tracked all the way. Check where it is right now.

Free worldwide shipping Ships in 1–3 business days 2-year warranty

Ships fast

Packed within 1–3 business days. Your tracking number arrives by email as soon as your parcel leaves.

Free, everywhere

Free worldwide shipping on every order, from 3 business days in most of Europe, the UK and the US.

Covered for 2 years

If anything arrives damaged or stops working, we'll make it right.

Delivery times

United States & United Kingdom3–9 business days
Germany, France, Austria, Spain, Poland, Portugal, Switzerland3–9 business days
Netherlands, Belgium, Hungary, Canada, Denmark, Sweden, Italy, Luxembourg3–12 business days
Singapore & Thailand3–9 business days
Australia, New Zealand, Korea6–12 business days
Other countries in Europe6–15 business days
Rest of the world7–35 business days

Counted from dispatch. Customs can add a few days.

Questions

When will my order ship?

Orders leave our warehouse within 1–3 business days (up to 5 in peak periods). You get an email with your tracking number as soon as it ships.

My tracking hasn't moved for a few days

That's normal when a parcel crosses borders or waits at customs. Tracking updates again once it's scanned in your country. If nothing changes for 3 days, email us and we'll look into it.

Which number do I use?

Your order number starts with # and is in your confirmation email. The tracking number is in your shipping email. Either one works here.

Something is missing or damaged

Every kit has a 2-year warranty. Send us your order number and a photo and we'll sort it out.

Still stuck?Email us your order number and we'll find your parcel.
Email us